Senior Digital Solutions Engineering Manager - Brussels

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. · Power ...

Functieomschrijving

Pluxee is a global player in employee benefits and engagement that operates in 31 countries.

Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge :

Accountable and responsible for leading the Digital Solutions Engineering function for Belgium & Luxembourg, in alignment and collaboration with Global Product Engineering and our Global IT & Payment strategy.

Core to this includes payment services and solutions, a critical element of our product offering for clients, consumers and merchants.

Modernisation of product platforms and the decommissioning and simplification of legacy technologies and service will be a key focus. Driven through strong team structures and resource utilisation, planning and scheduling of deliverables and improved organisation management and monitoring.

Delivery assurance through formal planning, tracking and capacity management is needed, alongside service improvement, product availability and performance, inclusive of the continual improvement of product performance and quality.

This role leads and governs the core functions of product engineering, development, functional analysis, delivery, test and run across our IT & Payment products and services.

This role focusses on successful delivery of run and build activities for all commercial products serving Belgium and Luxembourg.

The role drives innovation and digital evolution including, technology modernization, process evolution and technology efficiency, with a focus on both service and budget.

This will include convergence models, agile practises (SAFe, Scrum) working with Global IT & Payment functions and the delivery of our One Platform Architecture and related services and processes.

There will also be an alignment with Global Strategy and LPM processes and evolution with regards to strategic investments and initiatives.

Service management is core, with a focus on both business-as-usual run services as well as continual service improvement through standards and methods, as will be the monitoring of organisation, platform and service performance - implementing industry standard KPI's, metrics and tracking to illustrate progress and improvement.

What you'll be doing:

Functional and Integration :
Responsible for the design and implementation of functional and integration strategies across systems, applications, and platforms for Belgium & Luxembourg products/solutions
Responsible for functional, technical and integration consistency and traceability of the Belgium & Luxembourg products/solutions

Ensure strong collaboration between IT, business units, architects, developers, and QA (country & Global) to ensure effective delivery and long-term system cohesion.

Ensuring the adoption and implementation of global architecture and integration strategy (one platform architecture and global assets)
Contributes to the evolution of the functional and integration global strategy; process improvement and efficiencies.
Development
Responsible for the ownership of product technologies and ways of working for Belgium & Luxembourg, including both Global and Local Assets (Development and Run services)

Focus on the payment solutions, standards and protocols, and the evolution of digital and mobile services in an evolving market in respect of solution design, development and run.

Contributes to the evolution of global and local product solutions in line with the Pluxee Belgium / Luxembourg product strategy, optimizing resources and controls.

Responsible for the monitoring of product performance and projects related to both Global & Local assets and services.

Responsible for the development, integration and maintenance of application solutions and product services, in line with global technologies and approaches and meeting Pluxee compliance rules and principles.

Ensuring the efficiency of product services in terms of availability, performance and client-faced delivery. Delivery of SLA commitments for Clients, Consumers, Merchants.
Ensuring the cost efficiency and value of product technologies and services. Optimizing global and local investments and considering the Pluxee wide benefits of investments.
Leadership and champion of agile approaches in the end-to-end development and deployment methods and standard. Bringing value to market quicker and assuring a right-first-time ethos in product service launch, deployment and release.
Continual focus on process improvement and efficiency.
Data services
Keep the local reporting capability (compliance, private/pub ben reports, pub ben data/reports feeds) in an operational healthy state

Drive the transformation of those local reporting capabilities to global assets (OPA) or regional data platform in line with Global data strategy, hub/spoke standards, policies and best practices.

Bring the data operations closer to the rest of the organization (feature request Digital assets, close collaboration IT teams,…)
Implement and execute decommissioning plans for local reports & local data assets legacy and the evolution to global tools and standards

Innovation to help the end users and simplify and automate data services for internal users, client, merchants and key partners and stakeholders.

Continual focus on process improvement and efficiency.
Software / Product Services

Supporting the strategic evolution and continual improvement of end-to-end service management quality and metrics relative to development of products and solutions.

Ensure align of product engineering function and teams to ITSM, including alignment with core IT delivery for development, security and processes
Improve value and performance quality for both our internal (users/functions) and external partners (client, consumers, merchants, service providers)
Ensure the right-first-time release of technology solutions, features, capabilities and patch/fix solutions.
Implement strong processes and monitor performance and improvements related to products, software and engineering processes.

Drive automation in our service and release processes reducing the reliance on manual and inefficient processes and ways of working.

You're a match
10+ years software development leadership and organisation experience
10+ years ITSM leadership experience (teams and services) · 10+ years cloud and digital solution management and execution
7+ years experience in payment services and solutions
7+ years transformation planning expertise and delivery
7+ years in data centric environments with expertise and strength in producing and utilisation of business metrics, KPI's and OKR's - driving continual improvement
7+ years professional team leadership and team and talent development (i.e. Development, Agile, Infrastructure, Networking)
7+ years budget management and commercial expertise (Opex/Capex)
Migration programme expertise, moving legacy products, technologies and services to digital replacement within a live operational environment
Cyber security awareness in terms of product / service development and run
Risk mitigation in programmes and business as usual service provision
Process improvement and efficiency background with supporting KPI's, metrics and tracking

Competencies
Degree / Master qualification in related disciplines (Tech / Engineering)
Experienced and comfortable working in an international matrix organisation
Digital first approaches and focus on continual improvement through technology
Metric driven with a strong focus on continual improvement and data evidence - a metric and data centric mind-set
Excellent interpersonal and communication skills, approachable and people centric
Strong organisation and planning skills
Fiscally aware and clear numerous skills (Accounting/Budgeting)
Able to lead and manage ambiguity
High energy and comfortable with a fast-paced environment.
Comfortable dealing with complexity and finding solutions and lines of sight
Passionate about transformation, positive change through people, process and technology
Delivery agent and driven
Driven by innovation and business benefits

Your location
Brussels

Happy at work
1)

A meaningful job:

Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.

Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2)

A great culture:

People matter - a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment.

We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun
3)

An empowering environment:

Be yourself At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.