Customer Service Agent Solutions M/v/x - Puurs, België - Unique

Unique

Geverifieerd bedrijf

Puurs, België

6 dagen geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Omschrijving:

You will be responsible for the flawless management of the logistics services of one or more customers. You act as a liaison between the customer and internal departments or external stakeholders.

In addition to following up the daily service to the customer, you identify ambiguities and work with your manager and colleagues to develop procedures to improve the efficiency and quality of our service delivery.

Your tasks:

Monitoring (realtime), using the warehouse management system and/or transportation planning program and through internal and external coordination, the progress of the pick/pack process against customer agreements.
Identify disruptions, inform customers and carriers of expected delays/changes;
Functions as first operational point of contact for assigned customers and as lynchpin between customer and internal departments;
Indicating potential problems/bottlenecks, thinking with the customers about the solution;
Handling and passing on customer complaints.
Where appropriate, providing input to projects to improve processes and work instructions.

Profiel

Are you the one we are looking for?

You already have an first experience as a customer service agent preferably in a warehouse environment
You like the challenge of finding your way in a complex environment
You continue to work efficiently under pressure
You are a good communicator
Languages: Dutch: very good, English: good

Aanbod

You will join one of the biggest players in logistics with many (international) growth opportunities
A challenging work environment with plenty of opportunities for further professional growth and development.
A direct and open corporate culture
We offer a competitive salary with fringe benefits such as group and hospitalization insurance, meal vouchers, eco vouchers, 30 days of leave, gliding time and the possibility of a bicycle lease

Bedrijfsinfo
Our company is a global freight forwarder and is definitely a great place to work