Beschrijving

Ticketsysteme, Backup, Anwendersupport,1st-Level-Support, Standardsoftware, LDAP, Netzwerkinfrastruktur,Active Directory, Anwenderbetreuung, IT, IT-Support, MicrosoftWindows Server, Systemintegration, Microsoft Windows 10, Hardware,Konfiguration

Employee (m/f/d) User support and userassistance

Jägerstraße 22/23, 10117 BerlinFull-time

The Berlin-Brandenburg Academy ofSciences and Humanities (BBAW) is an association of scientists withover 300 years of history that promotes dialog between science andsociety. Its scientific profile is characterized above all by basicresearch in the humanities and cultural sciences, interdisciplinarysocial and political consulting in various fields and thecommunication of science to the public.

Thetask of the "Information Technology" (IT) division of the TELOTA -IT/DH department of the BBAW is the smooth and demand-orientedprovision and maintenance of central services and IT services forthe digital operation of the administration, scientific researchprojects, archive and library as well as for the interdisciplinaryworking groups. In addition to supporting users of the IT services,this also includes the hardware components for servers, storage andnetworks. The IT department operates several server rooms at thevarious BBAW locations.

For its IT department,the Academy is looking for a

Employee (m/f/d)User support and user support

to the extentof 100% of the regular weekly working time (divisible if necessary)

Your tasks:

• IT support and user support
  • User-orienteduser support as part of first-level support
  • Receiving user inquiries about the hardware used, standard softwareand established services
  • Analyzing,diagnosing and resolving hardware and software problems, specialsituations and incidents
  • Provision,configuration, administration and maintenance of clients and enddevices as well as other peripherals, including software
  • Creation and management of user profiles
  • Continuous further development of serviceprocesses and technology used
  • Adaptation andmaintenance of the database-supported IT management system(inventory management)
• Ensuring the operational readiness of Windows-basedserver systems
  • Configuration andadministration of Windows servers
• Procurement of hardware and software
  • Determination of requirements in ITprocurement issues
  • Planning, selection andorganization of new and existing software licenses and hardwareinventories
  • Independent, regular revision ofspecifications for standard hardware models
  • Technical and content-related input for award procedures
  • Request for quotations and independentcommunication with dealers
  • Invoiceprocessing in close cooperation with the finance department
  • Coordination and processing of warranty andrepair cases
  • Planning the possible uses ofhardware and/or software that is no longer in use
• Documentation of activities,systems and recommendations for action

Your profile:

• Completed vocational training as an IT specialist (systemintegration) or comparable qualification proven by professionalexperience
• At least three years of relevantprofessional experience in the above-mentioned key tasks
• Very good knowledge of Microsoft Windows10/11 and Office administration
• Good knowledge of directory services (AD/LDAP)
• Solid and up-to-date knowledge of Windows Server systems
• Knowledge of current client/servernetwork infrastructure
• Basic knowledge ofvirtualization technologies
• Basic knowledgeof backup and recovery
• Practical experiencein first-level support with ticket systems and remote support
• Experience with client and peripheralhardware
• German language skills (min C1)spoken and written
• A structured, results-and service-oriented way of working
• Abilityto work in a team as well as good communication and cooperationskills
• Willingness for continuous furtherdevelopment
• Experience in public procurementlaw (VOL or UVgO, EVB-IT) and basic commercial knowledge are alsodesirable

Our offer:

• An attractive workplace at Gendarmenmarkt inBerlin-Mitte with the possibility of mobile working by arrangement
• A varied job in an interdisciplinary team,across all areas of IT
• Company pensionscheme and capital-forming benefits
• Subsidyfor the VBB company ticket
• 30 days vacationfor a full-time job; in addition, the and are exempt
• Opportunities for professional development
• Family-friendly working conditions

Remuneration is in accordancewith pay group E 9 TV-L Berlin. The place of work is Berlin.

The Berlin-Brandenburg Academy of Sciences andHumanities endeavors to increase the proportion of women in areasin which they are underrepresented in accordance with the StateEqual Opportunities Act and the Women's Promotion Plan, thereforeapplications from women are expressly encouraged. Applications frompeople with a migration background are expressly encouraged.Applications from severely disabled persons will be given priorityif they are equally suitable.

Please send yourinformative written application documents, preferablyelectronically in a PDF file (max. 5 MB) under the reference numberIT by to

Please note thatwe will contact you after the application deadline and that youwill not receive a separate confirmation after uploading yourapplication file.

Please upload yourapplication portfolio under the following link:

Berlin-Brandenburg Academy of Sciences and Humanities
Department of Human Resources and Law
Ms.Ines Hanke
Jägerstraße 22/23, 10117 Berlin