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Manager of Technology Development - Provincie Luxemburg, België - Proximus Luxembourg S.A.
Beschrijving
Problem Manager - A About Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees.
All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels:PROX), provider of digital services and communication solutions operating in the Belgian and international markets. Telindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services.
Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
Job Content :
Responsibilities :
Review progress/results with technical teams and/or (senior) management
Problem management reporting and metrics
Ensure operational effectiveness and efficiency of Problem Management ;
Manage compliance of Service Provider Groups to Problem Management process
Drive technical teams to complete root cause analysis (RCA) to include the identification of permanent corrective actions on IT infrastructure, applications and databases using proven problem analysis methods (Kepner Tregoe,Ishikawa/Fishbone, Failure Mode, and Effects Analysis [FMEA (Failure Mode and Effects Analysis)])
Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc.
At least 5 years' experience in Problem ManagementDeep understanding of Service Management best practices such as ITIL, particularly Service Transition, Service Operations and CSI Inquisitiveness understood as desire to seek the origin of the ;
Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise.
