Customer Service Support - Hoeilaart, België - Viatris

Viatris

Geverifieerd bedrijf

Hoeilaart, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

7080 Mylan EPD BVBA

At VIATRIS, we see healthcare not as it is but as it should be.

We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here's how the Customer Service Assistant role will make an impact:

Key Responsibilities for This Role Include:
To bid service to customer first, without losing integrity. He or she will make sure that all customers are serviced appropriately so that they leave happy.

Provide Help & Resolve Complaints

Treat orders from A to Z and ensure the following up. Be the helpdesk for customers and representatives. Have direct contact with customers and assist them with their problems. It's also important to process the complaints and to reply to inquiries.

Assist Internal Customers

Work closely with the sales department, supply chain and external warehouse

Respect & Follow-up Process

Responsible for the creation and follow up of the customer and material master data. Responsible for the input of new prices and conditions of the products sold to our customers

Quality Complaints and Adverse Events

Qualifications and knowledge

A combination of experience and/or education will be taken into consideration.
Knowledge of SAP is a must
Good bilingual Dutch and French

Competencies

A genuine interest in helping customers
Ability to solve problems fast
Sense of responsibility and accuracy
Stress resistance
A thoughtful, friendly and positive attitude
Excellent communication skills
Ability to work autonomously
Sense of teamwork

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.