Customer Excellence Officer - Willebroek, België - Fresenius Medical Care, Europe, Middle East, and Africa

Beschrijving

For our Customer Excellence department in Willebroek, we are looking for a new colleague to join the team In this position, you will be responsible for the planning and organisation around the delivery of our dialysis products and services to customers.

Who are our customers? These include home patients as well as hospitals, pharmacies and wholesalers. You are literally the spider in the web between the logistics chain and the delivery and service of our dialysis products and services.

In doing so, you will ensure high customer satisfaction through excellent planning and quick resolution of any issues. You will be part of a team with three other Customer Excellence Officer and report to the Customer Excellence Lead BE.

Work

Entering daily individual orders in SAP of disposables, investment goods as well as spare parts.

Maintain daily contact with customers and transporters.

Thinking along in optimising processes within the Customer Excellence Centre.

Following up orders from A to Z (order to invoicing) and taking action in case of discrepancies.

Timely processing of returns, credits and debits.

Creating and updating customer data in SAP.

Monitor the drugs and materials used and communicate any changes to the treating physician with regard to PD/HD home dialysis patients.

Timely and accurate filing of files.

Processing and entering signed quotations in SAP, checking item numbers and logistical data.

Various additional work.

Profile

Bachelor working and thinking level.

Minimum 3 years' experience in a commercial or Customer Service role.

Experience with SAP is an advantage.

Up-to-date knowledge of and experience with MS office packages (Word, Excel, Teams).

You are motivated, have a hand-on mentality and think solution-oriented.

You work accurately and pay attention to detail.

You are customer- and service-oriented.

Good communication skills.

You are stress-resistant and can cope well with change.

You have an excellent command of Dutch (mother tongue or C2) and good command of English and French (at least B2).

What do we offer?

Fresenius Medical Care offers a challenging position with a permanent contract in a rapidly developing organisation. Besides an informal and collegial working atmosphere where innovative ideas are appreciated, Fresenius Medical Care offers an excellent benefits package in line with the level of the position. Among other things, we offer a variable bonus, 12 ADV days, internet allowance and meal vouchers. We also offer group and hospitalisation insurance, expense allowance and a kilometre allowance for commuting. The organisation is willing to provide additional training and courses. There is an informal working atmosphere within Fresenius Medical Care, in which attention is paid to each individual.

Who are we?

Fresenius Medical Care is the world's leading provider of products and services for people with chronic kidney failure. Worldwide, about 3.5 million patients with this disease undergo regular dialysis treatment. Dialysis is a life-saving blood purification procedure that replaces the function of the kidney in cases of kidney failure.

We care for more than 348,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 45 production sites in more than 20 countries to supply dialysis products such as dialysis machines, dialyzers and related disposables.

We strive to continuously improve our patients' quality of life by offering them high-quality products and innovative technologies and treatment concepts. Would you also like to make your contribution to kidney patients?

Join Fresenius

For questions about the vacancy, please contact the HR department at

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.