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    Coordinator Customer Administration - Antwerp, België - Ocean Network Express

    Ocean Network Express
    Ocean Network Express Antwerp, België

    1 week geleden

    Default job background
    Temporary
    Beschrijving

    Job Purpose & Primary Job Responsibilities

    As Coordinator Customer Administration you are responsible for the overall execution of service tasks, ensuring high quality customer service by delivering on agreed targets and objectives. In cooperation with the Customer Care team and supported by ONE's growing range of customer selfservice tools you contribute to the overall Customer Service experience of both Key Accounts and ONE Care clients. You reach out to customers on various types of administrative tasks as required and step in if and when a customer cannot solve the task at hand with ONE's tech enablers.

    Main responsibilities

  • Day to Day Operations

    • You are responsible for the execution of all occuring and/or assigned administrative tasks, approaching the customer as and when needed to sort out a service task. In order to successfully do so you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations (documentation, invoicing etc.)

  • Process & Quality management

    • In order to maintain and enhance ONE's service to customers overall, you ensure defined quality standards and KPIs are met. You always keep upto-date on the relevant self-service and e-commerce tools, promote these and pro-actively share any feedback that can help to further improve these tools. Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.

  • Communication & Collaboration

    • Ensure good collaboration and communication within departments and across. Work closely with ONECare Service agents and Customer Care Coordinators and communicate effectively with customers.

  • Digital adoption

    • Support ONE's digital transformation by utilising and promoting our ecommerce platform and our self-service tools as applicable. Seek ways to apply ONE's tech enablers to your area of specialisation increasingly.

    Required Skills and competencies

  • Quick learning ability
  • Able to work independently
  • Knowledge of Google Sheets/Excel is a must
  • Analytically strong
  • Strong communication skills, customer and service oriented
  • Fluent in Dutch and English (verbal and writing) is a must
  • Experience in shipping is a plus but not a must
  • Enthusiastic teamplayer

    • What we offer

  • Market based salary
  • 26 Holiday days per year
  • Holiday allowance
  • 13th month
  • 1 year contract
  • Lunch vouchers
  • Eco Vouchers
  • Pension Plan
  • Hospitalisation Insurance
  • Occupational Disability Insurance
  • Commuting Allowance
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