Account Manager - Brussels, België - HH Global
2 weken geleden
Beschrijving
Purpose of the job:
As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service.
The position is client facing, with on-site activities in Brussels and close contact with our office in Diegem, where you will be part of a broader team.
As Account Manager you will cooperate intensively with our broad supplier base and will be required to negotiate costings and timescales for each job.
Key Responsibilities:
- Provide technical and creative input and advice on projects as required
- Take briefs from the client including full specification details and deadline dates and manage from start to finish
- Suggest alternative options and innovation where possible
- Brief suppliers on client requirements
- Monitor projects to ensure they are delivered to specification and on time
- Maintain a full understanding of the broad range of HH's services and work closely with the internal departments to provide the client with digital services that compliment their print
- Implement new methods and procedures as required, within the regulated environment of the pharmaceutical industry
- Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
- Able to attend meetings away from the client site as required
- Visit suppliers to get a broader knowledge about their capabilities
- Work with Regional Account Director to identify new business opportunities
- Deliver services to meet and exceed contracted SLA's
- Measure customer satisfaction and take appropriate action
Knowledge, Skills + Experience:
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KNOWLEDGE & SKILLS:
- Ability to manage multiple projects simultaneously
- Strong time management and prioritisation skills
- Able to work under pressure and to tight deadlines, with a good sense of humour
- Has a high level of technical print and POS knowledge with detailed understanding of different techniques
- Has a project management mindset
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
- Able to work in a stable, regulated and structured environment
- **EXPERIENCE*
- Experience in a client facing role is essential
- Experience in liaising directly with clients and advising on campaign creative/ print/digital solutions is preferred
- POS conceptual experience is preferred
- Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
- Dutch and English knowledge in writing and speaking is key, French is a plus
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