Head of Quality - Tubize, België - Thales

Thales

Geverifieerd bedrijf

Tubize, België

2 weken geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Location:
Tubize, Belgium

Thales people architect solutions at the heart of the defence-security continuum.

Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity.

We are ground breaking new digital technologies such as 4G/5G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Thales Belgium SA, Belgium competence center of Thales, is a company located on 2 sites, one in Tubize (near Brussels) and the other one in Herstal (near Liège).

Thales Belgium, which employs more than 280 collaborators, is specialized in the design, development and supply of critical information systems for customers in the sectors of Defense, Security (including Cyber) and Aerospace.

Head of Quality & Customer Satisfaction

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The Quality and Customer Satisfaction Manager ensures the Quality of deliverables and compliance with customer requirements and operational performance, while improving Customer Satisfaction and operational maturity.

He or she manages the continuous improvement of the functional area to optimize its competitiveness.

He or she manages the Quality team for his or her area.

Missions & Responsibilities

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Report to the entity's COO/Operations Director and be a member of its Management Committee

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In cooperation with the corporate QCS functional area, define the appropriate tools to ensure that everyone in the entity provides quality excellence

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Serve as the voice of the Customer and the main stakeholders (regulations, certification bodies, suppliers, etc.)

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Promote a quality culture to ensure process efficiency and reduce the costs of non-quality

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Provide an objective view of quality to management from both operational and strategic perspectives

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Drive quality performance and anticipate risk to achieve long-term operational excellence

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Contribute to continuous improvement and drive growth in organizational maturity

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Quality Management
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Implement and enforce Group policies on Quality & Customer Satisfaction and the Group Reference Documents (Chorus 2) and implement the appropriate governance structures and procedures

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Provide leadership for the QCS organization in accordance with the rules and expectations of the Group's leadership

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Ensure the effectiveness of the "alert and veto" procedures with regard to the company's management and ultimately the COO

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Oversee the quality organization and its competencies and abilities

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Promote the QCS function internally and represent it outside the Thales Group

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Quality Performance
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Direct the Quality and Customer Satisfaction (QCS) performance and transformation plan

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Implement and make use of Quality and Customer Satisfaction performance metrics

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On the basis of that data, ensure that ongoing operational management is in place and produce in-depth analyses in order to establish the Quality Performance Plan (QPP)

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- **Ensure that the quality leader in each discipline (DQL) functions as a special quality liaison for the disciplines (engineering, industry, services), i.e. he or she provides an independent analysis of recurring quality issues, working closely with the discipline's manager to improve its quality performance.

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Quality Assurance
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Serve as the quality liaison for the engineering, industry, service, procurement and supplier teams during calls for tenders and projects; throughout life cycles, he or she upholds the quality of bids and projects and ensures they provide value and satisfaction to customers

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Implement the Group's quality assurance policy, in particular by ensuring that the quality assurance manager maintains risk-based quality assurance by anticipating, preventing and proactively addressing risks, including quality assurance of suppliers (in coordination with procurement).

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Customer Satisfaction
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Ensure that the relationship with strategic Group customers on quality issues is coordinated and properly managed and that strong, proactive contacts are established with the customer to allow for preventive measures designed to ensure customer satisfaction

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Measure customer satisfaction and oversee improvement efforts with the Business and the Functional Areas

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Log and process customer complaints and issues and carry out improvement action plans with organizations

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Management System/Certifications

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Ensure that the management system is appropriate and coherent, in line with general governance, and modify the system to reflect changes as appropriate

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Conduct accreditations and certifications and provide support for the preparatory process, as appropriate

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- **Define and manage the policy for auditing