Specialist, Customers Incident Management - Wavre, België - GSK

GSK

Geverifieerd bedrijf

Wavre, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Ready to help shape the future of healthcare? Your talent can bring our science to life

As a modern employer, we empower you to be yourself, share ideas and work collaboratively

_ Specialist - Customer Incident Management_:

In this role you will

Ensure complaints are recorded, investigated adequately and answered in a timely manner for GSK vaccines worldwide (More than 120 markets).
Analyze complaint trends and manage complaints in such a manner to prevent recurrence of complaints, major incidents and recalls from the market.
Manage technical signals seen on certain batches in accordance with procedures in place
Maintain continuous interactions with the Pharmacovigilance department in order to ensure appropriate safety review of potential quality issues
Participate actively in taskforces related to Complaints
Respond to external (GSK commercial units) and internal (Manufacturing sites, Safety, etc.) clients' needs through explanation and clarification of issues and reporting (per building, site, product, country, topic )
Participate to the Management of serious product incidents on vaccines, which may lead to product recalls and communications to authorities, by being the Secretary of the Product Incident Review Committee (PIRC). PIRC is a crossfunctional and multidisciplinary team involving representatives (Directors, VPs, experts) from different departments as Production, Quality & QC, Safety, Medical, Regulatory, Legal and Communications. The mission of the PIRC is to evaluate and decide if a batch must be recalled. Liaise With GSK Corporate to ensure the Product Incident Management Process is respected.
Coordinate vaccines recalls with stakeholders at sites and with GSK commercial units at country levels (= Local Operating Companies)
Contribute to the continuous improvement of the Complaints Management and Product Incident Review Committee Systems.

_ This job opportunity is a permanent contract __not_
_ opened for relocation. _

_Why you? _

Qualifications & Skills:_
You have a master's degree, preferably with a scientist orientation
You have minimum 2 years of experience
You are fluent in French and English
You have experience with change and stakeholder management
You have strong abilities to communicate to all levels of the organization, both within local operations and with Global functions
You are proactive and autonomous
Ability to engage people from different areas of expertise.
Ability to work effectively in a highly matrixed organisation across geographies and cultures.
Ability to work in a regulated environment of pharma / biopharma / vaccines industry.
Ability to communicate complex information both orally and in writing.
Preferred Qualifications & Skills: _
Knowledge of GMP regulated environment, Pharmacopeia is an advantage
Proactive and autonomous
Resilient, can work under some pressure
Flexible, open to change

- (Creative) Problem Solving, solution oriented

Organized, Structured, Rigorous, Reliable

_ Why GSK?_

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be.

A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Find out more:
Annual Report 2021

Li-GSK

GSKTechTalent

If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thriv