Customer Success Manager - Gent, België - Endare

Endare

Geverifieerd bedrijf

Gent, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Are you a natural problem solver who thrives on building strong relationships with customers? Do you have a passion for helping clients achieve their goals and increase their success? If yes, then we have a great opportunity for you Come join our team as Customer Success Manager and play a crucial role in ensuring our customers' success with our innovative solutions and exceptional customer support.

As a CSM, you will work closely with our customers to understand their needs and goals, provide guidance on best practices and help them achieve their desired results.

Don't miss this opportunity to make a difference in our customers' success

Endare x Success:

Endare is a software development company with a mission to help businesses succeed and grow through high-quality, customised software solutions.

We believe that collaboration, quality and user experience are key to making digital projects more efficient and successful.

"It's gratifying to collaborate with diverse individuals towards a common objective: a successful project. Witnessing all the pieces fitting together seamlessly is truly rewarding."

Stijn Brysbaert
Customer Success Manager_

Our team of professionals works closely with our clients to deliver software that meets their specific needs and provides a digital advantage for long-term success.

At Endare, we prioritise quality and user experience at every stage of software development, and we believe our success is built on our clients' success.

We are looking for a highly motivated and experienced Customer Success Manager to join our team.

As CSM, you will be responsible for building strong relationships with our customers and ensuring their success with their projects.

You will work closely with our customers to understand their needs and goals, advise on best practices and help them achieve desired results.

Developing a roadmap, specifying necessary tasks, timelines and resources, as well as managing a team of developers are all part of your daily routine.

Responsibilities:
"Success is in the Details":

Co-define projects from the start.
As a CSM involved in the project from the start, you will have the opportunity to shape the custom solution based on a deep understanding of the customer's needs.
Think along with the customer and suggest alternative and innovative solutions that exceed the customer's expectations.
As the single point of contact, you will be responsible for addressing a variety of customer inquiries, including those related to previous decisions, potential revisions, as well as new feature requests.
Ensure project execution within budget and timing.
Manage and maintain great customer relationships and aim for 110% satisfaction.
Guide and coach the project team, consisting of developers, UX designers, testers and analysts, and direct them towards achieving project success.

Requirements:
"Success Starts with You":

Minimum bachelor's degree in a related field or equivalent through experience.
3 years of experience in the software industry.
Strong communication, interpersonal, and relationshipbuilding skills.
Excellent problemsolving and decisionmaking skills.
Ability to work independently and as part of a team in a fastpaced environment.
Strong analytical skills.
Experience with agile methodology is a plus.
Affinity with digital technologies or software in general is a big plus.
A passion for quality.
Driven to achieve the best possible results.

Benefits:
"Success Has Its Perks":

A competitive remuneration package
Flexible work hours to balance personal and professional responsibilities.
The possibility to work from home or from our stateoftheart offices in the Ghelamco Arena.
Mobility budget or company car to make commuting easy and stressfree.
Healthcare to support your physical and mental wellbeing.
The chance to make a difference and contribute to the growth and success of our clients' businesses.
A fun and supportive team that encourages growth and learning.
Lots of opportunities to expand your knowledge and skills through training and professional development programs.