First Level Supporter wanted - Brussels, België - Lan IT 24 GmbH

Beschrijving

Dear Sir or Madam,

We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Belgium (Wavre & Grace-Hollogne)

Start: ASAP
Duration: 1 year (with option)
Working hours: Full-time (Mon-Fri)

Tasks

• Processing customer inquiries and problems in the area of IT support
• Recording and documentation of customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently frequently occurring problems
• Escalation of complex cases to second level support
• Monitoring systems and carrying out basic maintenance tasks
• Updating knowledge databases and creating instructions for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Requirements

• Expert knowledge of IT systems, networks and hardware
• Excellent communication skills (written and verbal)
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

Additional :-

For location :- Grace-Hollogne Candidate speak ( French, English )

For location :- Wavre Candidate speak ( English , Dutch)

If you are interested, I would be pleased to hear from you.

Best regards

LAN IT 24 GmbH has been specialized for more than 10 years and is internationallyactive in the areas: IT infrastructure, IT consulting, security systems, facility management,transport and logistics. Thanks to our great know-how and our standards, customersfrom a wide range of industries entrust us with the management of numerousprojects.

Especially our all-round offer in project implementation makes us unbeatable andextremely valuable for our customers. Thanks to our wide range of competencies andnumerous experts, we can easily implement high-quality system house services aswell as advice and project management for our customers.Have you been looking for a partner for a long time to take over your IT projectfrom A to Z? In other words, are you completely accompanied by concept creation,implementation, and aftercare? In this case you are exactly right with LAN IT 24.

With us you get everything from one source