Vacatures

    Service Delivery Manager Infrastructure, Cloud - Tweestationsstraat A, België - Ypto NV

    Ypto NV
    Ypto NV Tweestationsstraat A, België

    1 week geleden

    Default job background
    Voltijd
    Beschrijving

    You manage the customer (SNCB/NMBS) and the supplier relationships from a to z and you act as SPOC.

    You manage and optimize the Infrastructure, Cloud environment & Network. You ensure the follow-up of these domains according to the agreed SLA's and OLA's including follow-up of the financial budget.

    You report to the Team Lead Business Service Management and work in co-operation with the Architecture teams, Network teams, Data Center teams and the Infrastructure teams.

    Your main responsibilities are:

  • Negotiate and monitor SLAs/OLA's with the customer/supplier to ensure continuity of services.
  • Coordinate the actions internally and follow them up (budget adjustment, adaptation processes, communication, ...)
  • Align with stakeholders involved (BRM, Architects , Team leads, Manager ...) in preparation for the topics to be discussed with customer/suppliers and organize the Service Review Meetings.
  • Follow up and inform the internal stakeholders regarding the following domains: Problem Management, Change Management including Service Requests, Incident Management, Release Management Process, Service (Level) Management.
  • Distribute reports as agreed in Governance, progress reports (interim and monthly), SLA reports, planned interventions and ad hoc reports.
  • Continuous improvement: collect the improvement proposals from the customer/supplier with regard to the existing services and communicate them internally.
  • Manage/monitor knowledge of services and stay informed of best practices/trends in the service management market and technological developments in the market.

  • Ypto NV

    Technical Architect Cloud

    1 week geleden

    Ypto NV Tweestationsstraat A, België Voltijd

    As a Technical Architect Cloud and Data Center you are responsible for these technology domains within the company. · You are responsible for communicating, researching, planning, improving and governing the Technical Architecture of SNCB, mainly by working on reference architec ...

  • Ypto NV

    DevOps Engineer

    1 week geleden

    Ypto NV Tweestationsstraat A, België

    In order to reinforce our Traffic Management department we're looking for a transversal (cross projects) DevOps engineer. · Key Responsibilities: · Support development teams with infrastructure provisioning needs, offering guidance and expertise to streamline processes · Develop ...

  • Ypto NV

    Technical Architect Engineering

    1 week geleden

    Ypto NV Tweestationsstraat A, België Voltijd

    About Us: Join our team at SNCB, where innovation meets excellence. As a Technical Architect combined with a role as System Engineer, you'll be at the forefront of shaping technology domains within our organization. Be a key player in driving technical leadership, implementing be ...

  • Ypto NV

    Technical Architect Network

    2 weken geleden

    Ypto NV Tweestationsstraat A, België Voltijd

    You are responsible for communicating, researching, planning, improving and governing the Technical Architecture of SNCB, mainly by working on reference architectures (by creating building blocks) for business projects (by supporting the Solution Architects), and enhancements on ...