Pco - Senior Customer Care Coordinator - Brussels, België - MCI Group

MCI Group

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

MCI Benelux is looking for an enthusiastic
Senior Customer Care Coordinator, who will work closely with the Customer Care Manager and Coordinators as well as other Business Unit talents (PCO, AM&C and Marketing)

Your main responsibilities will include:

Registration, Travel & Accommodation - Events

Works with the client to establish business processes for events and communicates those to the internal support departments
Responsible for ensuring accurate setup for registration delivery
Responsible for Quality Check of all client deliverables and client websites
Prepares and trains the Customer Care Coordinators on event functionality and all deliverables prior to the event launch
Prepares weekly checkpoints containing registration figures and suggested actions to be taken
Prepares Post Show Report after the completion of the event
Create and monitor registration pace reporting with yearoveryear information to identify trends and react accordingly to those trends
Support in the coordination, together with the Customer Care Manager, the yearly event priorities Coordinates and leads the event onboarding meeting, weekly client meetings, preonsite meetings and postevent meeting
Programme Coordination
Coordinate speaker and abstract management for several events & congresses and conferences
Build abstract submission platforms according to the client's needs and follow up on reviewing and selection processes
Create and plan speaker's communications
Ensure a smooth collaboration between conference secretariat and speakers, providing and collecting all necessary information/deliverables
Facilitate creation of conference programme by coordinating and centralising speaker and abstract management information to client, account manager, project manager and/or programme manager
Complete procedures (SOP), documents, forms, reports that are essential to the daytoday operations of the programme & speaker coordination of events
Oversee onsite speaker management Postevent evaluation and followup with all stakeholders
Project Management
Exercise independent decision authority for problem resolution
Relationship Management including Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
Advocate a high level of service attitude and professionalism
Respect timelines and critical dates and related action items
Manage your workload & prioritise tasks and projects
Accept to work certain weekends (linked to dates of events taking place) Be available to travel internationally with a minimum of 4 times a year
Admin, IT & Tools
Master the systematic use of MCI & other available templates, tools & IT systems
Setup and follow up tasks and milestones in MCI 360 in coordination with the Account Managers and Project Managers.

Respect the GDPR regulations related to all events deliverables and participants
Your profile:

Eligible to work in the EU
Excellent written and verbal communication skills in English (Level C1), any additional EU languages is a plus.
Master's degree in Business Management, including but not limited to Event, Hospitality, Tourism Management and Corporate Communication or other relevant studies
Experience in planning, developing, and delivering events and communication programs in the private sector or in an international environment is highly valued
Excellent organisational and time management skills
Multitasking aptitude and problemsolving minded
Great customer service with a positive attitude and excellent interpersonal skills
Attention to details and aptitude to deal with confidential information
Time management skills, flexibility, and ability to work under tight deadlines
Available to join the team rapidly Applications from freelancers are welcome
We Offer

The opportunity to work in an international and dynamic environment with multi-cultural colleagues:

full-time job (40h/weeks with 12 recuperation days per year)

- a competitive salary package which includes: meal vouchers, hospitalisation, and group insurance
- continuous learning & development opportunities via our MCI Institute (online & offline L&D suites)
- open-minded company with room for creativity & innovation.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference