Customer Service Representative - Barchon, België - FHP Vileda SComm

FHP Vileda SComm

Geverifieerd bedrijf

Barchon, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.

Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments.

The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.

Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products.

The portfolio includes brands such as Vileda, and Vileda Professional. The company employs more than 3,200 people and hosts a distribution network in 35 countries.

New, effective products and distribution channels, technical innovations and a strong customer focus have been the company's key success factors.

They are supported by extensive market and customer research on an international basis as well as innovation centers and production plants around the world.

Responsibilities:

Develop a good relationship with customers, handling their requests and challenges and propose corrective actions (including shipments, receivables, receipts of goods, reserves, claims)
Work in

SAP:
loading orders, invoicing, picking of goods, control of accounts receivable, returns, maintain customer database, prices and general conditions

Monitor the level of service and delivery times, follow up orders for preparation with 3PL and for shipment with haulers, secure ontime delivery to customers and propose possible solutions for improvement to reach the company's targets
Work closely with Sales & Marketing Department to secure proper implementation of the sales plan & marketing launches
Work in

collaboration with Supply Chain to check back orders and inform customers

Handle customer complaints, ensuring an efficient solution to the claim and a quick closure of the process

Qualifications:

23 year experience in a similar field preferably in an international environment
Higher education level
Excellent written and verbal communication skills in French, Dutch & English
Knowledge of SAP and able to work with Windows programs (Excel, Outlook )
Customer service orientation
Excellent written and verbal communication skills, showing attentiveness and accuracy
Strong stress resistance skills & Team spirit
Result oriented with high level of organization

Some of your Benefits

Performance-related bonus: When you have an impact, you can reap the rewards

Company pension:
Save for retirement with the company's help

Flexible work arrangements:
Opportunities for flex hours and/or remote work to maximize performance satisfaction

International work options:
A career with global relationships and a world view.

Training / Career development:
Programs to supercharge skills and expertise

Additional Information

Vanessa Vanmeerbeeck