Assistant Front Office Manager - Brussels, België - The Dominican

The Dominican

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Objectives and tasks:

Front Desk Team:
_

Supervises and manages employees. Managing all daytoday operations. Understanding employee positions well enough to perform duties in employees' absence
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Operation & Daily tasks:_
Ensuring proper billing and charging of all accounts
Handling and follow up on all guests' requests
Answering the telephone
Learn to work at all the different shifts, morning, afternoon and night
Support the Front Office Manager in the daytoday operations of the Front Office department
Exceptional Customer Service:_
Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards
Sets a positive example for guest relations
Handles guest problems and complaints effectively
Checkin and checkout of our international guests and groups according to The Dominican hotel standards
Interacts with guests to obtain feedback on product quality and service levels
Displays outstanding hospitality skills