Guest Service Agent - Brussels, België - Corinthia Grand Hotel Astoria Brussels

Corinthia Grand Hotel Astoria Brussels

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Restoring Brussels' most fabulous address

Nestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels.

Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of the Belgian capital.

Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness.

Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.

Join us to be part of the pre-opening team for a truly unique project in Brussels, developing Brussels' most fabulous address.

Ensure the smooth check in and checkout of guests and to maintain and exceed the Corinthia Hotel standards.

Report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager and Lead Receptionist.

To ensure that the standards of the division meet and exceed the quality standards set, up sell and cross selling at all times.

DUTIES AND RESPONSIBILITIES

Keeps abreast of newest trends and innovations in the hospitality industry.
Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise.
Supports the hotel operation in times of demand.
Maintains effective communication within the department and ensure that the Front Office Manager, Assistant Front Office Manager and Lead Receptionist are kept well informed of any problems/queries that have arisen.
Reports any problems/complaints to the Front Office Manager, Assistant Front Office Manager and Front Office Supervisor.
Attends any department training sessions and/or meetings required.
Liaises with other departments to ensure good communication and offer support.
Is fully conversant with the Corinthia Employee Handbook and to ensure that they are adhered to.
Check in and checkout within the Hotel specific requirements
Ensures the night auditor role is filled in when indicated on the front office roster
Checks your roster daily to ensure you are aware of any possible shift changes
Coordinates all special telephone requirements for guests in meeting rooms and guest rooms at all times.
Greets and maintains an excellent working relationship with guests/clients and colleagues.
To be present and ready to commence at your allocated shift time
Accepts and record reservations and to check that all instructions have been carried out and entered into the computer correctly.
Checks and ensures all guest's bills are charged correctly and posted into the respective folios correctly.
Conducts credit balance checks based on the high balance report and ensure guest account is at all times able to cover expenses via Debit/Credit Card, Cash or foreign currencies.
Checks through the handover diary, act on matters as necessary and communicate information to the rest of the team.
Works as per shift duties list, assisting where necessary. Ensure all work is completed at the end of the shift and that shift task list is filed appropriately.
Prints the hotels emergency report set, generated by the hotel system
Checks and balances the end of shift. To prepare your reconciliation for the night auditor and ensure a float check is undertaken by the Assistant Front Office Manager and or Lead Receptionist after each shift. To check and balance according to the CHI standard and record any positive or negative differences.
Ensures shift drop envelope is accurately complete as per CHI standard
Issues and logs guest details wishing to use the Safety Deposit Box as per the Front of House procedures.
Ensures key security policy is adhered at all times
Follows instructions given by the Lead receptionist in order that the daily tasks for the shift are completed at all times based on Front of House procedures.
Check in and checkout clients follow up on traces.
Performs daily night audit as per task list
Ensures you are meeting Front Office objectives, in regards to upselling, express checkout, guest history preferences etc.
Liaises with the Guest Relations Manager to ensure VIP allocations are made, amenities arranged and VIP guests met.
Ensure that guest history is well maintained and that every guest stay is linked to the correct client file.
Ensure that the hotel computer is maintained in good order and is correctly utilized and that all system maintenance is performed as necessary with regular backup t