Customer Operations Relationship Manager - Diegem, België - DHL

DHL

Geverifieerd bedrijf

Diegem, België

1 week geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

YOU DRIVE FOR QUALITY AND GREAT SERVICE?THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS
:

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is looking for a
Customer Operations Relationship Manager for its office in Diegem, Belgium.

The purpose of the role is to manage complex customer relationships for regional Operations as part of a larger customer facing team.

YOUR TASKS:

Conduct performance reviews for both DHL and customer
Conduct customer and DHL site visits
On time delivery of project objectives
Assess complex reporting or data requests & thereafter develop appropriate processes/solutions/tools as necessary through others
Participate in monthly/quarterly Business Reviews as required
Manage the overall Operations performance of assigned MNC customer programs against agreed performance metrics
Ensure agreed SOP and processes are current and consistently reviewed to meet customer requirements
Voice of the customer for Network Operations enhancing communication on their needs
Ensure that any processes developed and implemented for the customer align to DHL's standard operating processes and procedures
Coordinate customer after sales activities with relevant functions and countries ensuring all stakeholders understand and provide their input
Project manage and coordinate the expansion of customer solutions with the relevant functional areas and countries
Manage virtual Customer Operations teams at local level
Manage virtual functional teams at regional level
Manage customer expectations through Sales to ensure the customer promise is realistic

WHAT YOU BRING:

Strong knowledge of Network Operations and workings of DHL
Highly developed analytical, problem solving and highlevel reasoning skills
Good influencing & communication skills
Ability to negotiate
Customer orientated
Achievement drive and initiative
Business / commercial acumen
Quality orientation (accurate, timely, fix it)
Good Presentation skills
Effective planning, organization and decision making competencies
Fluent in spoken and written English. Other languages desirable
Good level of crosscultural competency and interpersonal understanding
Team player
Willingness and ability to travel
Technical IT skills is a big plus
Minimum 3 years of relevant working experience for management levels in Network Operations, Customer Service, or Commercial
University degree level or equivalent industry experience

WHAT WE OFFER:

Strong career support in an international environment
Multifarious benefit program
Access to comprehensive learning programs

BECOME PART OF OUR TEAM:

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organisation whose focus is to connect people and improve lives, we are interested to hear from you.

CONNECTING PEOPLE. IMPROVE LIVES.
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