Desktop Support Technician - Leuven, België - NonStop Consulting

NonStop Consulting

Geverifieerd bedrijf

Leuven, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Join Our Team as a Desktop Support Technician

Are you a skilled problem solver with a passion for providing top-notch technical support? We're seeking a Desktop Support Technician to join our team and provide hands-on support.

As a key member of our IT Governance and Service Delivery program, you'll play a crucial role in ensuring smooth operations and optimal service levels across our IT infrastructure.

Responsibilities:

Identify, document, and address the technical service requirements of our Europeanbased Sotera Health business units and user community.
Collaborate in the design, implementation, and enhancement of key service delivery processes.
Partner closely with the Global IT Helpdesk to provide effective firstlevel support.
Contribute to Problem Management initiatives for our local European facilities.
Engage in Change Management processes to support seamless transitions.
Participate in Major Incident Management, including stakeholder communication and postincident reviews.
Take a handson approach to resolving reported incidents and fulfilling user support requests.
Actively participate in our annual Computer refresh program.
Contribute to ongoing service and process assessments to drive continuous improvement.
Gather and incorporate customer feedback to enhance the performance of our Service Desk and desktop support functions.
Collaborate with the wider IT team and other business functions to ensure seamless integration with key support processes.

Experience/Education Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
Minimum of 4 years' experience in an IT service delivery role, serving internal customers in a global, multigeographic organization.
Demonstrated expertise in IT Service Management functions, including Service Desk, Problem Management, Change Management, and Incident Management.
Strong Customer Service skills with the ability to understand and address customer expectations effectively.
Proficient in translating business requirements into technology and service solutions.
Excellent task and time management skills with the ability to prioritize effectively.
Handson experience with Active Directory, Windows Server, Microsoft 365, Microsoft Office Suite, and desktop Windows Operating systems.

Salary:
€3.000,00 - €4.000,00 per month

Benefits: