Application Project Manager - Brussels, België - HNM Solutions

HNM Solutions
HNM Solutions
Geverifieerd bedrijf
Brussels, België

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Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

Role:
Application Project Manager


Location:
Brussels, Belgium


Language:
English + (fluent Dutch & good French or fluent French & good Dutch)


Description:

Your key responsibilities are:
Play a major role in the roll-out and overall management of the customer satisfaction monitoring via the Medallia tool:
Develop, implement and manage the overall set-up for the customer satisfaction monitoring

Programming of new surveys in the Medallia tool (including Medallia Digital)

Design (content and format), analyze and control client selection files for new surveys

Conduct the testing of surveys:
define test scenarios & carry out tests (QA/UAT)

Adapt the Medallia set-up to changes in the organization and implement the onboarding of new entities

Design and set-up dashboarding of survey results within the Medallia-tool (from company-level to advisor level)

Challenge the business analyst within the team for technical solutions

Extract conclusions from the gathered data and translate them into recommendations

Analyze the evolution of KPIs/drivers and identify pain points/root causes of customer satisfaction

Carry out statistical analysis (frequency tables, cross-tabulations, linear regression,) in Excel/IBM SPSS

Act as the project interface with relevant parties : IT teams, the software provider, other BNP Paribas (Fortis) departments, commercial teams

Conduct regular meetings to communicate project progress and risks

Develop planning that includes timelines, milestones and deliverables

Answer questions of the teams in the network, other departments regarding the NPS Program and help them proactively to work with the survey results


Required experience / knowledge:
At least 1 to 2 years of relevant experience


Technical experience:

Mandatory:
Project Management skills

MS Office - Excel & Powerpoint advanced skills

Affinity with database management:
understand how different files are structured and what implications the structure can have on subsequent analysis

Good feeling for customer centric language


Preferable:
Data analysis in SPSS or equivalent tools

Programming skills with online research software

Market survey background & knowledge of Medallia, CheckMarket, Qualtrics or other Market Survey tools

Hands-on experience with following IT languages : SQL, VBA, XML


Soft skills:
Quick self-starter, pro-active attitude

Good verbal and written communication skills

Good analytical and synthesis skills

Capacity to interact with various departments & interpersonal skills (stakeholder management)

Autonomy, commitment & perseverance

Team player

Ability to work in a dynamic and multi-cultural environment

You are passionate about data and analytics: you are analytical and constantly looking for an explanation, you are concise & to the point


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Brussels: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Project management: 5 years (required)

Language:


  • English,Dutch,French (required)
Application Deadline: 24/03/2023
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