Junior IT Service Manager - Brussels, België - Pauwels Consulting
Beschrijving
-brussel / bruxellesbediende, freelancer
40 uur per week
- Armand RulkinTalent Acquisition Specialist IT
Junior IT Service Manager: ICT & Digital
- IT Management
Because at Pauwels Consulting, we don't just mix and match our consultants with different projects, but actively pursue career and personal growth for every single one of our colleagues.
Within the Pauwels family, you will also find a close-knit community of IT specialists, where you can exchange ideas, experiences and maybe even discover new branches of the ever-growing IT industry.
- Utilize expertise in ITIL4 framework to contribute to the development and enhancement of IT Service Management processes.
- Collaborate with the Ivanti Service Manager Team to streamline incident, change, and problem management tasks, ensuring efficient and effective resolution.
- Participate in IT Governance activities, offering guidance on incident, change, and problem management processes, and conducting regular process reviews for continuous improvement.
- Govern new software approvals by coordinating checks on compatibility, security, and compliance with organizational standards.
- Review softwareasaservice requests, ensuring alignment with IT policies and standards.
- Monitor and analyze reports, defining key performance indicators (KPIs) and measurements to evaluate and improve IT services.
- Referentienummer
Wat zoeken wij?
**- You have around 3 years of relevant experience
- You are proficient in ITIL 4 framework
- Your experience with Ivanti is a big plus
- You have a strong understanding of IT Governance principles, particularly in incident, change, and problem management
- You are fluent in Dutch and/or French and English. German knowledge is an additional bonus.
Wat bieden we aan?
**- Challenging projects based on your interests and skills
- Personal followup and clear, transparent communication both before and after commencement of employment
- Possibility to follow extra training
- Inspiring network events and legendary after work drinks
- Strong network of industry leading clients
- Expertise within IT, Engineering and Life Sciences
- A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees
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