Customer service agent - Bornem, België - AGO Jobs & HR

Beschrijving

Je zoekt een toffe job? Tijdelijk of (optie) vast? Als arbeider of bediende? Kom dan zeker langs in een van onze 80 kantoren of surf naar Wij hebben meer dan 3500 openstaande vacatures voor jou en helpen jou graag een job te vinden die bij jou past.

Choose life, choose work, choose AGO Functieomschrijving As a Customer Service Agent, you'll play a vital role in managing logistics services for our clients.

Acting as a bridge between customers and internal teams, you'll ensure smooth operations and meet customer agreements and requirements.

You'll be responsible for real-time monitoring from goods receipt to delivery, handling complaints, and brainstorming with customers to solve problems.

Other tasks

Monitor logistics processes in real-time, ensuring compliance with customer agreements;
Act as the primary operational contact for assigned customers, coordinating with internal departments;
Follow established processes and customer-related instructions;
Collaborate with customers to identify and solve potential problems or bottlenecks;
Participate in process optimization and continuous improvement initiatives. Profiel Have some initial experience in logistics (e.g., logistics clerk, customer service).
Strong analytical and problem-solving skills.
Ability to work independently and take on responsibility.
Flexibility with working hours (between 7:30 am - 6:00 pm).
Proficiency in Dutch (very good) and English (good). Aanbod You will join an international and leading player
You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)