Customer Journey Expert - Brussels, België - ING

ING

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Customer Journey Expert - Finance & Risk

[Full time, ING Brussels]

This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._

Your role & work environment
You will join the Tribe Finance & Risk Support Chain within the Finance Department.
The activities of your team are twofold:1) your team is responsible for the
implementation of the Finance & Risk change roadmap
2) your team also
supports the
business run teams in delivering their periodical regulatory reports

The
Tribe Finance & Risk Support Chain #1 objective is to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance & Risk reporting systems, keeping these safe & compliant and improving them along the way.

Your key responsibilities
As
Customer Journey Expert
you play a key role in the change activities**:

You understand the business needs for Financial & Risk coming from the regulators or from internal business stakeholders and finetune them into documented business requirements
You translate these business requirements into clear functional requirements and you discuss them with the IT (TECH) members of your squad or tribe.
You develop and execute test cases
You define the documentation on data, processes and controls
You provide change management support to the end users and ensure aftercare

As
Customer Journey Expert
you also support the business Finance & Risk run teams** in their monthly, quarterly and yearly regulatory reporting towards the Belgian regulator (NBB) and ING Group.

We look for

A colleague with a
talent for taking it on and making it
happen, enthusiasm for
helping others to be successful and a knack for always
being a step ahead.

In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a
Customer Journey Expert Finance & Risk you are:

Holding a master degree, with 3 to 5 years' working experience in a business analyst role and/or functional analyst role
Having a basic knowledge about bank accounting and/or financial & risk regulatory reporting is a must. You have a strong will to further deepen this knowledge.
You are willing to learn how to explore data in large data sets e.g. SQL queries,
Able to document your analysis in a clear way
You take ownership, you are solution oriented and an "out of the box" thinker
Owner of a "can do" mentality and "make it happen" spirit
A selfstarter who is able to find information in an autonomous way
A strong communicator with different types of stakeholders e.g. Finance & Risk experts, IT,
At ease when moderating meetings with a diverse set of teams
Fluent in English, French and/or Dutch is a plus

We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:

Personal growth & challenging work with endless opportunities to realise your ambitions
An informal, dynamic environment with innovative colleagues supporting your endeavours
A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the tribe Finance & Risk, you can count on a range of opportunities to invest in your personal and professional growth:

As Finance or Risk is typically impacted by any major change in the bank, you will get a broader view on other processes and departments in the bank
In this role you can evolve to a specialised customer journey expert role or product owner role

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that