Customer Support Specialist - Antwerpen, België - MotorK

Beschrijving

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector.

At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

We're headquartered in Milan, Italy, where you'll find most of our employees but the teams you'll work with are across Europe and the UK.

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our product and services.

• Identifying customer needs and helping customers use our products, in accordance with our guidelines
• Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations)
• Follow up with customers to ensure their technical issues are resolved
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share it with our Product, Sales and Marketing team
• High level of knowledge of the product and support of internal procedures
• Internal reference for the team for a specific product
• Able to lead meetings with internal stakeholders/cross country
• Able to manage support on more than 1 product
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Share feature requests and effective workarounds with team members
• Independent in leading meetings with clients / in the usage of the tools

Requirements:

What we need from you

• 2+ years of experience in Customer support
• Experience in using remote support tools (Zendesk.)
• Experience in digital/web environment
• Language spoken: Dutch (Flemish), French, good knowledge of English
• Excellent communication and problemsolving skills
• Multitasking abilities and patience when handling tough cases

Nice-to-haves

• Basic knowledge of SQL and JSON structures (XML/CSV formats)
• Knowledge of the automotive sector
• Knowledge of WordPress, Marketing e Google Analytics
• Knowledge of HTML and web standards

Benefits:

What we offer to our employees

• Good work / life balance
• An attractive salary package
• The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
• You will be surrounded by open, driven and enthusiastic international team who are ready for each other
• A transparent, constructive and flexible company culture
• Autonomy, a broad range of tasks and room for initiative and ownership
• Training and guidance and experienced colleagues and by experts
• Access to Udemy