Customer Care - Zaventem, België - HUSQVARNA BELGIUM
1 week geleden
Beschrijving
Functieomschrijving- The CC&S Employee reports to the Customer Service Manager Benelux;
- Direct collaboration with 5 colleagues in the office of the Husqvarna Division BeNeLux, a colleague from the service workshop and indirect collaboration with a large group of colleagues from the other divisions and shared services of the Husqvarna Group;
- Main task: supporting the Sales team by means of taking care of deliveries to closed dealer network;
- In addition to order processing, basic tasks are also planning, arranging and following up logistics processes together with carriers and international colleagues in similar functions;
- In addition to the main and basic tasks, the package of tasks can be expanded in the future with additional tasks (based on skills, aptitude and ambition);
- Processing of orders is done in MFGPRO & REX/SAP system (easy to learn);
- Small logistics operations;
- MBO/HBO work and thinking level;
- Knowledge of MFG PRO, REX or SAP (nice to have);
- 12 years of work experience;
- Punctual, precise;
- Multitasking;
- Customeroriented and serviceoriented attitude, welldeveloped communication skills (sympathetic & empathetic), positive and flexible, sense of responsibility and solutionoriented;
- Welldeveloped computer skills, excellent knowledge of Microsoft Office programs, especially Excel and Outlook;
- Dutch & French excellent in speech and writing / English excellent in speech and writing (English is the international working language within the company);
- Position is on a fulltime basis = 40 hours; hours is negotiable;
- De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling,...
- Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst,...
- Opvolggegevens van de activiteiten registreren
Verbeteringen voorstellen
- Prestatieindicatoren voor de dienst uitwerken
Aanpassingen doorvoeren
- Uitwerken van of bijdragen aan de klantenstrategie
AanbodPlaats tewerkstelling
1930 ZAVENTEM
Vereiste studies
- Geen specifieke studievereisten
- Minstens 2 jaar ervaring
- Vaste Job
- Voltijds
- Dagwerk
- 1930 ZAVENTEM
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