Business Analist - Brussels, België - Connect-ICT

Connect-ICT

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Business/Process Analyst Methods Referentials

Within the Customer Information and Servicing department, the Customer Management Systems and Referentials team is primarily responsible for the storage, improvement and maintenance of the data of all our customers and intermediaries.
In addition, an important part of the activities also consists of contributing to the development of our customer vision of tomorrow:
Centralize all available customer information and make it available to all users and processes.
Uniformize and centrally store and manage customer data and preferences.
Complete and improve the existing customer data.
Offer a platform to our end customers to view and adjust their own data and preferences if required.
To further expand our strategy in this area, the Customer Management Systems and Referentials team is looking for a business/process analyst.
Collecting, synthesizing and modelling the concrete needs of the business departments regarding customer management and customer followup.
Further elaboration of these needs in projects in close consultation with our business and the IT department.
Assisting in the realization of these needs by supporting IT department in development phases and managing test phases with Business teams, editing manuals and preparing and following up on training for the end users
Communication about the progress to the different stakeholders of the project.
Take initiatives to improve the quality of our customer data, complete it through data analysis and develop synergies between the Data warehouse and the operational systems.

Proven experience as a process analysist is a must, client data and/or finance knowledge are not required but would be useful.