Customer Success Manager - Gent, België - IntelliProve

IntelliProve

Geverifieerd bedrijf

Gent, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Customer Success manager

What is IntelliProve?
Reading your
heart rate and stress levels from a single
20-second video of your face. Sounds crazy, right? Well, that's exactly what we do at
IntelliProve, a
MedTech
startup based in Ghent.

We take things seriously and aim for no less than medical-grade accuracy and are ready to revolutionise the healthcare industry.

With our in-house algorithms, we are one of the pioneers, worldwide, to have developed an algorithm that extracts not only heart rate and respiratory rate from a video, but also all kinds of stress-related parameters Intrigued? Read along, because we're hiring

Who are we looking for?
As a
Customer Success Manager, your main job is to build strong
relationships with our clients. You'll help them get the most out of our products, ensuring they're happy and satisfied. Get customers started smoothly and ensure long-term partnerships You are not afraid to make decisions and want to grow within the team

As a key part of the
IntelliProve team, you will**:

Prevent any churn
Guide the customers through the integration steps
Learn from the customers and share feedback with the development team Continuous improvement is key
Upselling and renewal of contracts is one of your targets
Create documentation, slides, videos, etc. with the team to support the customer.
Shape our customer success department right from the start. Bring up improvements and ideas

Skills we are looking for:

Dutch and fully proficient in English
Experience is a bonus (+1y)
Extremely competitive, have excellent communication skills, and enjoy winning as a team
Comfortable using CRM Tools (HubSpot)
Attention to detail, excellent organization and communication skills
Have strong analytical skills
Have empathy and you're passionate about understanding and solving customers' problems
You're excited to work in a highgrowth environment.
You are not afraid to take responsibilities
Knowledge of SaaS

Our values and our team
We are looking for a colleague who shares our values. As individuals we are smart and talented, as a team we are unbeatable. We value openness, enthusiasm and a solution-oriented attitude. We help and inspire our colleagues to bring out the best in each other.

You will find yourself in a young and dynamic environment, where you can fully leverage your own passion and expertise to shape the future of an ambitious startup with high social impact.

We are part of the Imec accelerator track, surrounded by a diverse, multicultural team of experts in the technical, medical and business fields, which gives you the ideal conditions to grow and develop your skills.

Salary:
€3.000,00 - €4.000,00 per month

Benefits: