Product Support Officer - Roeselare, België - Signify

Signify

Geverifieerd bedrijf

Roeselare, België

2 weken geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Job Title

Product Support Officer

Job Description:

We're looking for a Product Support Officer to join our After sales team in Roeselare.

We are

Modular Lighting Instruments. For over 30 years, we have pushed the boundaries of architectural lighting. We wrote history with our bold designs and amazing campaigns. Being provocative made it possible for us to create icons in the lighting industry. Innovative problem solving allows us to write the future.

By anticipating future trends and by developing and using the latest technology, we continue to be pioneers in architectural lighting.

When you become a part of Modular, you become part of a family at the same time. Although our roots are in Belgium, we are a global player, which gives an international touch to the job.

As a new employee, you are expected to think freely and thereby actively contribute to the development of our business so that we can continue to be at the forefront of architectural lighting.

What you'll do- You will be part of the commercial after sales team, aiming to have a clear communication towards the customers regarding:

Quality issues via our online after sales tool-
Technical-installation related requests-
Equipped with a solid technical knowledge and experience, you will be focusing on the more complex technical questions or issues, which you will analyze to go back with an answer or solution
Your target audience is:
Our resellers in different markets, but also installers/prescribers
Your colleagues in both customer service, after sales and sales department
You are a problem solver, eager to deep dive together with other members of the quality and R&D team

What you'll need

To be successful in this role, you understand what it takes to make a high-end brand better every single day

Therefore, you should bring:

Solid electrotechnical background.
Knowledge of led technology, driver and dimming protocols, connected technology (Bluetooth, Zigbee), electrical installation is a pro, experience in lighting is an advantage.
Good communication skills and a teamplayer attitude.
Solutionoriented and analytic thinking.
Fluency in Dutch and English.
Knowledge Excel.
Knowledge ERP package (SAP).

What we'll offer

A dynamic, young growth company with an international reputation with career opportunities for result-driven employees

A no-nonsense mentality with quick decisions.

The support of an experienced colleague during the training period that leaves room for personal initiative.

Remuneration according to your abilities and experience.

Healthy work-life balance, you can enjoy flexible working hours and the possibility to work from home.

About Modular Lighting Instruments:

Inspiring architects, interior designers, engineers, installers and our partners with the best architectural technical LED lighting in the world is what we do every day.

Our products are engineered and developed in Belgium on the foundation of quality and technical superiority.

Together with our own and external designers, we add our visual signature that creates the unique and recognized Modular design.

We value reliability. Say what you do and do what you say is our motto. Any question or remark from our customers or partners is another opportunity to find the perfect solution. As much in product as in service.

At our Modular homebases all over the world, we have a unique atmosphere that thrives on creativity and change. Always with respect for each individual or group, giving chances to all.

This has built the unique brand communication and visual strength of Modular.

We are lighting experts, we create lighting solutions and that's how we become the brand.

WE ARE MODULAR LIGHTING INSTRUMENTS