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- Follow-up of customers
- Production of daily, weekly and monthly reports.
- Management of telephone calls and customer correspondence on a daily basis.
- Follow-up of customer complaints and short-term action plan.
- Monitoring customer malfunctions on a daily basis.
- Development and monitoring of quality indicators
- The candidate is responsible for the quality of the work in accordance with customer requirements
- Participation in monthly customer meetings
- Bachelor in logistics or economic related topic
- Good knowledge Dutch and English, French is a plus
- Mastering Excel
- Customer sense and managing telephone calls
- Knowledge of logistics
- Ability to follow-up complaints and malfunctions
- Produce reports and be flexible
- Ability to propose solutions, monitor and analyze activity indicators
- Teamwork, availability, control of emotions, organisation
- Working in a big international company
- A salary in line with the market
- Learning and Growth possibilities
- Long term contract