Service Delivery Coordinator - Brussels, België - Talan

Talan

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

A propos de Talan
Passionate about digtal, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale?

For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad.

To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.

With a presence on five continents and more than 4,000 employees, our goal is to reach more than a €1 billion revenue by 2024.

Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.

Our values & playfields:

Intelligence collective
Agility
Entrepreneurship /Intrapreneurship
Commitment (employees, partners, schools, associations...)
Respect for human beings and quality of life at work
Openmindedness and inclusiveness

Together, let's build Talan's future.
You support the service delivery manager as a more technical coordinator.

You actively contribute to migration and service transition projects.

You facilitate releases and follow-up on incidents and changes.

You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.

You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.

You will coordinate functional interactions to support implementations of projects.

You will need to acquire a comprehensive understanding of the product and service offerings.

You will create knowledge documentation for support cadences to establish managed services.

You will work on innovative ways to streamline templates, processes, and tools.

Lines of Communication

You will be in contact with the Head of Digital Platforms, the infrastructure teams, the business divisions and supporting teams and the IT projects.

You communicate in a concise but kind way, have good social skills
You are proactive and have a problem solving mindset
You are able to perform well under pressure
You value the team's success more than you value your personal achievements
You are able to navigate and negotiate through challenges
We are looking for high energy, creative, flexible, patient, selfstarters who are willing to work at a dynamic pace
You have at least 5 years of experience in IT (software development, service desk, servers, DBs, protocols, DBA SQL) with minimum 2 years in ITSM
You have some experience or good knowledge of Cloud solutions and connectivity (Azure, AWS)
You have an understanding of ITIL V3 Foundations and Agile methodology
Software: MS Office, any knowledge about ServiceNow, DevOps, SharePoint

- **Languages: full professional proficiency in English and Dutch with good understanding of French