Business Analist - Brussels, België - Connect-ICT

Connect-ICT

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Business Analyst

for 'Contact tool integration & management' squad
Bank strategic program regarding the rollout of a 'New Contact Strategy' with deployment of a new multi-media 'contact' platform and migration of activities (onboarding of all teams interacting with customers) to the new solution.

Functionalities in scope of 'Contact tool integration and management' squad are a

o:
NLP, Routing of interactions, mails, semantic analysis,..

Activities in scope of the squad : addition of new functionalities, onboarding of additional teams on specific functionalities, analysis, testing, support of running activities,...

Function:
Identifies and understands the business/client needs (client centricity), challenges them when required and helps the business reflect on the needs wrt the 'fit with the tool' and the tooling strategy. Helps
businesses onboard on the new solutions by mapping the needs with the functionalities offered in the 'contact' tool and service now.

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Defines and analyzes the business model using modelling techniques and methods.

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Analyses and translates the business/client needs in requirements towards the building of target solution(s) in the 'contact' platform (solution oriented). Formalize the requirements in the standard used by the tribe / squad. Liaise with other contributors when required.
Prepares and participates to the endtoend testing of new functionalities to deliver maximal quality.

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Act as interface between the stakeholders, communicates fluently (oral and written)

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Identify, commmunicates and manage the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track.

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Contribution to the run activities and maintenance of the deliverd solutions.

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works autonomously while being a strong team player

Dutch
- **MANDATORY NATIVE LANGUAGE

Strong written and spoken communication skills

French
- **Good written and spoken communication skills

English
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Strong written and spoken communication skills
- **At least
years of relevant experience in a Business Analyst role**
Technical experience

mandatory
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Experience with conceptual modelling techniques and methods

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Good expertise in MS Office

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Good understanding of IS and testing

preferable

Technical acquaintance (strongly recommended)
Knowledge and interest in Digital solutions (chat, chatbot, semantic analysis.)

Business experience

mandatory
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Good understanding of work flow processes, design of new flows

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Excellent analytic skills

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Customer centricity and empathy

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Great communicative skills

preferable
- methodological skills and techniques related to business analysis activities

Knowledge of the Agile methodology (strongly recommended)
Knowledge of BNP Paribas Fortis or bank sector
Soft skills:
Customer centric

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Analytical mind - conceptual thinking, empathic, curious.

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Negotiation and persuasion skills ; good communication skills

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Structured and organized

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hands-on mentality

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Autonomous and team player

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Problem-solver - think solution

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Goal-oriented (delivery)

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Open to change and ability to integrate change in the roadmap

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