Customer Service Representative - Brussels, België - United Airlines
1 week geleden
Beschrijving
Description:
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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Please submit resume/CV in English
Job Overview and Responsibilities
- Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include checkin, ticketing, gates, baggage service and operations)
- Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as
- Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
- Preparing tickets, determining fares and routing to assure passenger's travel needs are met
- Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress
Qualifications:
Required
- Must be able to work the ticket counter as well as the boarding gates and baggage service area
- Must have a professional appearance
- Must have excellent communication skills
- Must be able to work in a fastpaced environment
- Must be able to lift and maneuver heavy baggage
- Must be able to stand and walk throughout the entire work shift
- Must possess excellent customer service skills
- Proven customer service work experience
- High School Diploma/GED or equivalent school leaving certificate
- Must be at least 18 years of age
- Must be able to travel to US for training if required
- Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
- Must be fluent in English (written and spoken)
- Must be fluent in Dutch or French (written and spoken)
- Must be legally authorized to work in the European Union for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Previous airline, travel, or hospitality work experience
- Bachelors degree
- Valid passport
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