Multi National Gateway Teamleader - Antwerpen, België - DHL
Beschrijving
We are looking for a
Multi National Gateway Teamleader who will be responsible for the end to end performance and financial responsibility of the Antwerp gateway team.
He/She has a functional line to the Regional LCL Gateway Manager / LCL Service Manager and a direct reporting line to the Belgian Ocean Freight Head.
Key responsibilities:
- Manages, oversees and performs team lead tasks to direct and control activities performed to effectively manage the end to end multi national gateway processes and SOP's.
- Identifies training needs & opportunities to develop a highly skilled functional department.
- Is the first escalation contact for the connection stations, responsible for the financial aspects and results, sets, communicates and drives KPI's to ensure customer satisfaction.
- Subject Matter Expert of the required operating system (CW1).
- Collaborates with different stakeholders (connecting stations, connecting national/multi national gateways, LCL Heads, suppliers, warehouse provider, trade lane managers,..) for seamless customer service and improve process flows.
- Engage with the connection stations to understand their needs and grow business in close cooperations with the LCL country Heads.
- Review and manage month end reports, review P/L, escalates carrier performance issues when required to the regional product team and MNGWY Manager DE and BE / LCL Service Manager
- Responsible that routings are following the routing guide, consol optimalization, and allocation management.
Skills / Requirements:
- 5+ years experience with Freight Forwarding, strong preference for ocean freight gateway experience
- 1+ year of leadership experience strongly preferred
- CargoWise system knowledge is preferred
- Demonstrated leadership ability to include driving KPI's, employee engagement / team building. Strong ability to develop, coach, train and mentor team to success
- Good communications skills (verbal, written and presentations) in English, Dutch and French.
- Strong computer skills: Microsoft (Excel, Word, PowerPoint and Outlook)
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.
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