IT Technical Support Agent - Brussels, België - Serve 4 Glory

Serve 4 Glory

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

IT Care_ takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections, to ensure operational excellence at all times.

Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy;
Calls and mails received by the support team needs to be encoded in our ticketing tool;
Improve and document further IT Care processes (ITIL and ISO27K certification).

You want...

Install and configure new and used workstations; more specifically installing standard image and specific software packages, profile configuration and testing;
Maintain, restore, substitute or renew workstations taking care of data migration;
Provide internal users with support for daily issues treating hard and software demands according to workstation policy;
Ensure security by taking care of antivirus systems;
Guarantee an up to date inventory of PC equipment, workstations, printers;
Provide technical support for printers, being the contact of suppliers

Vereisten:

You have...

At least 1 year experience in a similar role ;
Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;
A good knowledge and a keen interest in IT tools.

You are...

Fluent in both French and Dutch with a good understanding of ITrelated English ;
Customer minded ;
A good listener, able to effectively capture and document the internal client demands ;
Assertive in defining the scope of your support, according to workstation policy ;
Able to cope with and ease the stress of your client ;
Able to prioritize.

Main processes, systems, tools used...

Window 10 OS
Office365 (exchange online)
Active Directory
Cisco call manager & Cisco contact center express
Omni tracker as a knowledge base, SSOL and ticketing solution
ITIL
Mobile devices, IOS & android tools
Printers (Canon + uniflow)
Network (VLAN, Wifi,...)

Where are you going to work?

Brussels (close to Central Station)
Homeworking 60%

Voordelen:

Contract for an indefinite period supplemented with fringe benefits.
In addition, you can choose a car from our extensive fleet
But we give you the chance to build your career the way you want. We facilitate training, opportunities and personal development.
Fun is an important factor for us and we provide fun events such as a ski trip, incentives,...

Functiegegevens:

Industrie