Eu - French Speaker Support Manager in Brussels - The White Team

The White Team
The White Team
Geverifieerd bedrijf
Brussels, België

5 dagen geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving
Support manager

Nature of the tasks - Organisation, implementation and maintenance of

(IS) support

  • Coordination of support teams
  • IS Service management
  • Coordination with the project teams
  • Coordination of wiki sites, collaborative sites or social
networks

  • Followup of service quality
  • Management and followup of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information
systems; organisation of the reporting

  • Conception and organisation of user documentation
for information systems

  • Conception and management of IS and ICT trainings
  • Participation in user, service and project meetings
  • Elaboration and implementation of relevant support
processes

Education - EQF6 any degree

Specific expertise

and technologies

  • Knowledge in end user assistance or support of
information systems

  • Good knowledge of ITIL
  • Knowledge of wiki, collaborative sites and social
networks

  • Good reporting skills
Certification

and/or Standards


Optional certification:

  • ITIL foundation certification
Skills - Good IT skills

  • Excellent communication / writing skills.
  • Ability to give presentations.
  • Ability to participate in multilingual meetings, good
communication skills.

  • Capability of working in an international/multicultural environment, rapid selfstarting capability and
experience in working in team; leadership capability.

  • Able to cope with the
needs of multi-language

site deployment
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