Customer Success Manager, Group - Zaventem, België - Dstny

Dstny

Geverifieerd bedrijf

Zaventem, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Onze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO's en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits
- en beveiligingsoplossingen. Vandaag zijn er in Europa reeds meer dan 3 miljoen gebruikers die met onze tools communiceren, samenwerken en uitstekende klantenservice bieden. Maar we staan niet stil, want onze markt blijft evolueren en Dstny groeit mee._

Door onze duurzame groei zijn we voortdurend op zoek naar enthousiaste mensen om ons team te versterken_. Wat wij in de plaats aanbieden? _Een geweldige, vernieuwde werkplek, fantastische collega's, de mogelijkheid om vanuit huis te werken, diverse teambuildings en bedrijfsevents, fijne klanten... en nog veel meer._
Klinkt dat als muziek in de oren? Lees dan verder en wie weet stap jij binnenkort aan boord bij jouw nieuwe Dstnyavontuur._

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About the role

:

Do you have your first experience as a CSM? Are you ready for your next challenge? We may have the opportunity for youThe Customer Success Manager has a fundamental role in any 'as a service' company. Dstny for Service Providers (D4SP) is no different and the role is crucial in not only new sales but in converting and growing our existing customer base from a purely software model to an as a service model.

At D4SP we empower our partners to achieve their business goals through our products and services.

We provide advice, guidance and support through the entire customer journey ensuring that go-to-market activities drive mutual growth and profitability.

Your main responsibilities as a Customer Success Manager

:

Work together with the sales organization to:

Win new business

Develop, manage and grow existing business- Mediate between allocated accounts and the wider D4SP organization.

Translate and sell the value of our products for the local market.
Analyze customer data and feedback to improve customer experience.
Hold demonstrations for our service providers.
Project manage the onboarding of our services always considering and feeding back what can be improved in processes and/or products.
Provide both planned and ad hoc trainings on our services to the Service Provider.
Manage feature requests from our customers.
Aid in product design and product development.
Troubleshoot the service provider implementation of our services providing solutions and/or workarounds that meet the business need.
What we're looking for in you

Degree qualified (M.Sc, B.Sc) in a relevant field.
Minimum 3 years' experience in a customer facing role at a SaaS company (preferably within unified communications).
Demonstrated leadership qualities and the desire to develop within your role.
Business fluency (written and oral) in English

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and French/Dutch

Ability to work effectively as an individual and as part of team.
Highly organized and able to multitask.
Selfdriven and proactive nature.
Excellent written and oral communications skills.
Demonstrated skill in document creation.
25% travel requirements not including travel to office if working remotely.
What we can offer you

You will be working in an

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international context where there will always be something interesting for you to do, there are plenty of options for growing your career.

You'll be part of a

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hybrid-working global team with a combination of working from home and at the office.

A challenging job in a fastgrowing company where you can also grow yourself (with plenty of room for training)
A competitive salary, including an ecofriendly company car with fuel/charging card.
Electronic meal vouchers, health insurance.
Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
A pleasant working environment in a brand new building customized to the wishes of our Destinians.
A great team of colleagues and wonderful customers.
A friendly atmosphere with regular fun teambuilding activities or company events.
Always fresh soup, fruit, and delicious coffee.
Are you convinced? Don't wait any longer and apply

LI-AW1