Order-to-delivery Representative - Grimbergen, België - Whirlpool

Whirlpool

Geverifieerd bedrijf

Grimbergen, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

ABOUT WHIRLPOOL CORPORATION

The team you will be a part of:

The Supply and Logistics team is responsible for keeping the appropriate levels of materials and/or stock supplies with the aim to maximize inventory control and company sales. Organizes deliveries to meet given deadlines and customer expectations. Supervises and tracks the flow of materials and products from suppliers throughout the organization.

This role in summary:

OTD stands for Order-To-Delivery.

An OTD Representative is the link between the Sales team and our Trade Partners and it's the department in charge of the order process from order entry to the moment it's delivered to the customer.

This function will report to the OTD Team Lead.

Today we are a team of 11 people with different nationalities and we can't wait to add new enthusiastic members to our team.

Your responsibilities will include:

First point of contact for the requests related to sales order and Trade Partners.
Process sales orders
Register manually the orders in our SAP system and control the data accuracy (price, availability, promotion, quantity, delivery terms)
Verify the data accuracy of the orders received via electronic methods.
Perform mass upload of orders into ERP system
Followup on all orders (manually and electronically entered)
Maintain purchase orders confirmations
Followup on booking of deliveries at the customer's
Close followup of issues blocking order shipment
Create and share backorders or open orders reports with customers
Register and followup on complaints
Create credit and debit notes for customers
Create return orders and followup together with logistics until issue of credit note
Coordinate with sales department new customers
Communicate frequently with sales department to ensure best customer satisfaction
Plan the deliveries and maximize the container/truck load
Coordinate with forwarders and preparation to execute export shipments
Follow up on export documentation
Review and confirm the BL
Electronic submitter and collection of certificates from the chamber of commerce

Work experience & skills:

3 years working experience in a related Customer Service / Internal Sales position is a plus
Preferred experience with SAP, knowledge on BI is a plus
Knowledge of international trade practices is a plus (Incoterms, HS code, T1, EXA, Import regulation constraints,...)
Advance Excel knowledge
Fluent in English

Other skills:

Problem solving
Action oriented
Thinking ahead
Customer Focus
Working independently while keeping good team spirits

What we offer:

Work in a wellstructured and consolidated team
International environment and global career opportunities
Opportunity to have a great impact on company development
Participating in international projects
Great team spirit and atmosphere
Agile working
Become a real KitchenAid'er by absorbing our international culture

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.