Technical Support Specialist Cybersecurity - Brussels, België - Sopra Steria

Sopra Steria

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Sopra Steria is looking for a Technical Support Specialist - Cybersecurity.

As a Level 1&2 Technical Support Specialist, you are responsible for providing technical support in the service domain and monitoring our cybersecurity measures.

Required skills and experience:_
Resolving technical issues and providing support for the implementation and configuration of security solutions.
Performing indepth analyses of security incidents and identifying potential threats and vulnerabilities.
Advising clients on cybersecurity best practices and implementing strict security rules and procedures.
Monitoring systems and networks for suspicious activities and proactively responding to security incidents.
Coordinating escalations to the Level 3 support team if necessary and contributing to the continuous development of our support processes and procedures.
Qualifications:_
At least 2 years of experience in a similar technical support role, preferably with a focus on cybersecurity.
Demonstrable knowledge and experience in highly secure and compliant environments.
Comprehensive knowledge of IT systems, networks, and security technologies.
Experience working with security tools such as firewalls, intrusion detection/prevention systems, and antivirus software.
Good knowledge of operating systems such as Windows, Linux, and macOS.
Strong analytical skills and the ability to solve complex problems under pressure.
Excellent communication skills and the ability to communicate technical information clearly to nontechnical users.
A proactive and resultsoriented attitude, with a strong focus on customer satisfaction and service quality.
Willingness to work fulltime onsite in Brussels (easily accessible by public transport and free underground parking).