C003510 Coo/ssam: Account Management Assistant - Brussels, België - Park Lane Recruitment

Beschrijving

Deadline Date:
Monday 22 April 2024

• Location: Brussels, BELGIUM

Required Start Date: 3 June 2024


Deadline Date:
Monday 22 April 2024


Requirement:
COO/


SSAM:
Account Management Assistant**
Location: Brussels, BELGIUM


Full Time On-Site:
Yes


Time On-Site:100%


Not to Exceed Rate: 43 EUR


Total Scope of the request (hours): 945


Required Start Date: 3 June 2024


Required Security Clearance:

NATO SECRET

Duties and Role:

Under the direction of the Senior Assistant Service Level Management, the incumbent will perform duties such as the following:

• Assist in the development of jointly owned Customer Agreements, e.g. Service Level Agreements (SLA)/Service Support Packages (SSP), Price Proposals
• Assist in actions that aim to improve internal and external stakeholder relations and open communications
• Understand Customer's business and needs, and support a joint and coordinated approach to requirement coherence within a given portfolio of Customer Agreements.
• Assist in the management of Business Intake for supported Customers and deliver Price/Project Proposals for supported Customers in accordance with the relevant processes and Direction & Guidance by Management and Governance.
• Assist in ensuring that the formal NCI Agency Customer Agreements are in line with expectations of Customers.
• Assist in the monitoring of inyear execution of Agreements once they are in force, including customer issue/problem handling and participating in review meetings.
• Assist the Senior Assistant in the NCI Agency, COO and Branch business planning process.
• Assist in providing reporting material as required.
• Assist in building and maintaining a Customer CRM picture that will help the rest of the agency to understand the Customer's responsibilities, key players, issues, forecast, satisfaction levels, key initiatives, etc.
• Assist in engaging with both Customers and relevant stakeholders for the resolution of issues should they arise, including supporting the complaint handling process.
• Assist the Senior Assistant in contributing to the development of the Demand Forecast, based on the understanding of Customer Requirements; the improvement of all management processes, liaising with other relevant stakeholders as necessary. This includes development and implementation of relevant SOPs, Reporting Metrics Measures and KPIs; the planning and prioritization of activities in the Account;
• Performs other duties as may be required

Requirements:


Skill, Knowledge & Experience

• Higher vocational training in a relevant discipline leading to a professional qualification with 3 years postrelated experience. Or a secondary educational qualification with 5 years postrelated experience.
• Demonstrable knowledge, experience and understanding of Customer Management and skills in negotiation; must have a sense of diplomacy and propriety in order to work harmoniously with colleagues and other staff, in an international environment, as well as with staff from private scientific/industrial organisations as required.
• Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports; English is the working language of the Agency;
• Experience working in a multilateral environment or an environment with a variety of stakeholders from multicultural backgrounds;
• Proven ability to successfully prioritise work, and manage staff;
• Proven experience in the use of computerbased support tools with an emphasis on Microsoft Office and planning tools; Strong knowledge in Excel and Word; Knowledge of SharePoint or equivalent would be useful;
• Experience in preparing reports to staff and management; Ability to take initiative, and a flexible approach to responding reliably and competently to changing requirements;
• Highly developed sense of responsibility and accountability, with an ability to work with minimum supervision;

Competencies or Personal Attributes

• Delivering Results and Meeting Customer Expectations
• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Following Instructions and Procedures
• Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

• Writing and Reporting

• Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a wellstructured and logical way; structures information to meet the needs and understanding of the intended audience.

• Relating and Networking

• Easily establishes