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- Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
- Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
- Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
- Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
- Manage office supplies inventory, ensuring adequate stock levels and organization.
- Participate in shaping and executing office policies and procedures.
- Previous experience in customer support, office management, or a related field is required.
- Exceptional communication and interpersonal skills are essential.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in office software such as Microsoft Office Suite and CRM systems.
- Ability to prioritise tasks and manage time effectively in a dynamic environment.
- You take initiative and can work independently.
- Fluency in English and German is required.
- Knowledge of French and/or Dutch is advantageous.
- Gross salary based on experience & skills
- Holiday pay (typically equivalent to one month's salary)
- Annual bonus (commonly based on company performance and individual performance)
- Meal vouchers or meal allowance
- Transportation allowance or reimbursement for commuting expenses
- Pension contribution or pension plan
- Health insurance coverage
- Additional benefits such as mobile phone, laptop, or other perks
Sales Support DACH market - Vilvoorde, België - Page Personnel
Beschrijving
Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist. If you're passionate about working in IT, here's why you'll thrive in this role.In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.Job description Responsibilities: