service governance manager - Antwerp - beBeeOperations

    beBeeOperations
    beBeeOperations Antwerp

    1 dag geleden

    Functietitel: Service Delivery Manager

    Beschrijving

    Job Description

    About This Role:

    This position entails acting as a liaison between our Client Service Management and Unit T teams, managing a team of 160 technicians via partners/subcontractors. The key responsibilities include establishing and overseeing partner governance, encompassing service, financial, and contractual aspects. Daily follow-up on SLAs, KPIs, operational performance monitoring using data and dashboards is also required.


    The main duties include setting up and monitoring partner governance (service, financial, contractual), daily follow-up on SLAs/KPIs/operational performances. 
    Setting up monitors for vendor/governance contract metrics.


    Ensuring proper budget/cost structures & contractual agreement oversight, 
    Analyzing reports from multiple system sources to determine the cause(s) of any identified issues affecting delivery or quality with escalated items prioritized according to risk/benefit.
    The role requires identifying risks/issues timely escalating them with followup actions necessary,

     Guiding continuous improvement initiatives/process optimization utilizing data insights translating into concrete action/plans
    , Preparation& and leading review meetings ensuring correct implementation/followup deliverables vested in UnitT Agreement.


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