Service Delivery Manager - Ghent Metropolitan Area
3 dagen geleden
Job summary
We zoeken een sterke Service Delivery Manager die de volledige service governance en KPI-performance in handen neemt over verschillende service modules heen.
- De SDM is verantwoordelijk voor het structureel monitoren, interpreteren en verbeteren van de service performance in lijn met de afgesproken SLA- en KPI-targets,
- bij ernstige incidenten, remote of onsite, neem jij de leiding,
Functieomschrijving
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