French Bilingual Customer Support Agent - Antwerp
7 uur geleden
Functieomschrijving
We're looking for a French Bilingual Customer Support Agent who can confidently support customers in both French and English while delivering a seamless, high-quality service experience.
If you're detail-oriented, solution-driven, and comfortable handling customer concerns with professionalism — this role is for you.What You'll Do
Provide customer support via email, chat, and/or phone in French and English
Resolve inquiries related to orders, billing, product information, and general support
Maintain accurate records of customer interactions in CRM systems
Escalate complex cases when necessary
Meet performance metrics (response time, CSAT, resolution rate)
Deliver a positive and brand-aligned customer experience
What We're Looking For
Fluency in French and English (written and verbal)
At least 1–2 years of customer service experience (BPO, eCommerce, SaaS, or similar preferred)
Strong communication and problem-solving skills
High attention to detail and accuracy
Comfortable working in a fast-paced, metrics-driven environment
Tech-savvy and able to quickly learn new systems
What We Offer
Competitive pay with annual performance-based increases
Paid time off so you can take care of yourself
Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
Holiday bonuses to show appreciation for your hard work
A fully remote work setup — no commuting, ever
Opportunities for growth and advancement as we continue to expand
What You'll Need To Work From Home
Your own computer or laptop (i5 processor or equivalent preferred)
A reliable internet connection (minimum of 15 Mbps upload/download speed)
We're looking for someone reliable, proactive, and customer-obsessed — someone who doesn't just answer tickets but genuinely improves the customer journey.
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