Senior It/tech Support Consultant - Brussels, België - Penguin Formula

Penguin Formula

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Company Description

We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects' solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication.

Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

We're looking for a
Senior IT/Tech Support Consultant with a minimum of 15 years of total professional experience and with an ITIL foundation certification.

Management and followup of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems; organisation of the reporting
Conception and organization of user documentation for information systems
Conception and management of IS and ICT trainings
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
Organisation, implementation and maintenance of (IS) support
Coordination of support teams
IS Service Management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Followup of service quality

Qualifications

At least 5 years of: Knowledge in end user assistance or support of information systems
At least 5 years of: Knowledge of wiki, collaborative sites and social networks
At least 5 years of: Good reporting skills
Good IT skills
Excellent communication / writing skills.
Ability to give presentations.
Ability to participate in multilingual meetings, good communication skills.
Capability of working in an international/multicultural environment, rapid selfstarting

- capability and experience in working in team; leadership capability