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Technical Back Office Engineer - Brussels, België - Talents4You
Beschrijving
As Customer Service Specialist
You assist all first line contact centers and coaches regarding technical questions, service providers to serve our enterprise customers in a better way.
You detect incidents related to transversal products, services, applications, and prepaid billing with possible impact on enterprise customers and you apply appropriate priority & notification process.
You have
1-2 years' experience in a customer services environment, preferably in a B2B environment.
Knowledge of contact center activities.
A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the 'standby' regime.
You communicate fluently in Dutch, French and English
"Problem solving" and "Persuasiveness "Are your daily moto