Customer Service Specialist - Kortrijk, België - GemOne

Beschrijving

Hi and thanks for stopping by

We're GemOne, a start-up global tech company. We work in the field of telematics. Tele-what-ics?? Yes, we're fully aware that telematics isn't something most people know a lot about.

But if you're willing to learn and you have skills to share, then you might just find out that this company, role, and industry are a perfect fit for you.

We co-create cloud-based solutions and the necessary hardware components to gather data from industrial equipment, which our customers then use to streamline their industrial fleet management.

In a nutshell, we make technology that helps companies look after their industrial machinery and business better — we enable them to work safer and more efficiently, and save time and money.

We have offices all over the world: from Belgium to the USA; and from Asia to Australia. We are growing rapidly and we're looking for people with a can-do mindset and a team player mentality.

Right now we're looking for a Customer Service Specialist to join our amazing team in Kortrijk.

This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle.

The Customer Service Specialist will assist in all aspects of the Order-to-Cash process, including serving internal (outside sales team) and external clients (dealers).

What else does it involve?

• Assist in the management of all OrdertoCash internal and external customer support requirements: order confirmation, order entry, order logistics and invoicing.
• Work crossfunctionally with other internal company departments: sales, technical support, accounting, senior management, etc.
• Address customer order inquiries and resolve any complaints.
• Positively contribute to the overall customer experience strategy of GemOne.
• Assist with all nonwarranty related product returns and credits.
• Assist with Customer Service improvement projects.
• Assist in the management of inventory stock levels and replenishment orders.
• Assist in creating a culture of crossfunctional collaboration while breaking down departmental or functional silos.

Requirements:

We'd love to hear from you if you have:

• Bachelor's degree level
• 2+ years' experience in Customer Service roles

- excellent communication and organizational skills.
- a flexible attitude, but you are also a self-motivated individual who can work with mínimal supervision by consistently taking the initiative to get things done.
- strong analytical skills, result oriented and a sense of responsibility.
- a problem solving attitude and aptitude.


Benefits
So what else is cool about working with GemOne?

• We have the backing of TVH, a large global corporation which gives us stability and network.
• We know life isn't "one size fits all" so we offer flexible working hours (4/5 employment is possible) and hybrid working arrangements.
• We offer an attractive salary package with extra benefits such as group & hospitalization insurance, meal vouchers and fitness membership. And we wouldn't be a tech company without offering you a laptop and iPhone right?
• We also value professional development, which is why we encourage initiatives, entrepreneurship and a positive company culture.

If you think you meet the requirements, please apply We look forward to talking with you