Senior Technician - Braine-l'Alleud, België - Enterpryze Consulting Ltd.

Enterpryze Consulting Ltd.

Geverifieerd bedrijf

Braine-l'Alleud, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

**Senior Technician (User Support)

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Working Location:Braine L'Alleud, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Excellent troubleshooting skills in LAN/WAN and client/server environments

Working knowledge of directory services such as Active Directory
Working knowledge in configuring Client devices via Active Directory GPO
Sound knowledge of TCP/IP based networks and related protocols
Deep experience on Windows PowerShell scripting and Windows Scripting Host
Good understanding of LAN security, Internet security and user device protection mechanisms (such as antivirus and endpoint encryption solutions)
Detailed knowledge of Virtualisation Client Solutions (VMWare vSphere)
5+ years of experience in managing and Administering User's client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops)
Good experience in Client Deployment solution, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT)
Experience in Incident and Request Fulfilment Management

DUTIES/ROLE:

Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Workspace Service area), such as Managed Devices, Print/Scan, Business network throughout the service lifecycle, participating to each function as well as coordination and communication between support and service provider
Provide and coordinate expeditious Level 2/3 support services (including technical help desk and emergency onsite assistance) to ensure assigned services remain operational
Actively participate and support Continuous Service Improvement (CSI) for assigned services