Front Desk Supervisor - Brussels

Job summary

Supervise front desk associates to ensure they adhere to hotel policies procedures regulations and standards while striving towards total guest satisfaction Ensure front desk operations are running in a professional manner at all times Train front desk clerks on a daily basis on-the-job and during 15 minutes training Perform front desk clerk cashier responsibilities duties when assigned Assist FOM in all areas to ensure correct smoothly-operating department Assume FOM's responsibilities in absence as assigned

Responsibilities

• Responsible for the efficient professional running of the front desk including relationships with other departments maintaining constant communication Lead by example Provide gracious proactive hospitality towards all guests associates Show positive attitude demonstrate team work Ensure smooth check-in checkout of all guests through properly handling guest accounts reservations Handle guest requests challenges satisfy their needs within acceptable guidelines Be prepared to perform all front desk functions including executive lounge AYS attendant Be familiar adhere to all policies procedures standards Assist all associates questions challenges that might occur During peak hours be at the front desk ensure efficient smooth service provided to guests Create productive positive atmosphere at the desk maintain good relationship with associates other departments Act empowered use MGS tools guidelines empower associates provide outstanding service using empowerment guidelines Be problem seeker solver Ensure work area always clean neat organized Constantly audit deckwork accuracy consistency Ensure supplies well maintained clean Bank cashiers end each shift according procedure Prepared work night shift when needed Send daily frequent flyer Marriott rewards bulk transfer Update room pool ten Perform room assignment accommodate special requests customers Dealing guest inquiries complaints quickly efficiently courteously resolve problems Guest Response Program procedures Carry out cash handling procedures accordance hotel security requirements Maintain cleanliness of back office area spare time computer equipment clean Utilize AM PM night checklist ensure smooth daily operations Assist fellow associates jobs done timely Use AM PM night checklist assist manager planning meetings conduct them Review discrepant rooms regularly Adjust monthly schedule business needs Review credit reports appropriate action resolve challenges Complete projects meet due dates Monitor accounts daily Work associate train retrain proactive hospitality technical skills communication skills Ensure properly groomed uniformed times Handle book-out situations procedure Back-up Save Task Check Lists Verify parking verified beginning end each shift closed procedure Action Front Desk Trace Prepare group arrivals check-in Liaise Housekeeping due outs checked after noon Spot check updating registration cards process according procedure Verify Rebates done explanation backup Place stationary weekly basis Attend training sessions requested Know how train develop new associates Implement training program request Improve efficiency Departmental training modules AYS updates Continually monitor evaluate revise contents communicate AFOM reflect changes address identified remaining staff Manager Has thorough knowledge fire regulations policy accident reports safety programs direct duties relation ensures Properly trained these procedures Disciplined alert greet guests immediately assistance before Guests ask Fully conversant Front Office Computer System Fidelio POS Micros Interfaces Pay-TV Quadriga Call Accounting TMS Bankcard system Parking computer Proceed caution walking slippery floors Ensures proper safety instructions operating equipment Understand adheres aspects Hotel policy related duties Communicate managers supervisors fellows Knowledge English local language Conflicts handled professionally knowledgeable TQM principles empowerment Elite Membership frequent traveler programs Supports safety programs Report accidents immediately Maintains safety adherence Hotel safety prevention Procedures Realizes fact move accustomed shifts demands Hospitality service atmosphere protected Scope tasks brief overview adjusted methods communication any time

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