Service Desk Incident Manager - Brussels, België - 3D-ICT

3D-ICT

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Functie

Job Description:

You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users throughout the group and managing the company's outsourcing partners.
Together with your three colleagues, you will be the first point of contact for all ITrelated problems experienced by end users in all branches.
You will provide first and second line support for all workplacerelated topics.
You will take care of on

- and off boarding of internal or external employees.

In your role, you will provide training and guide internal customers in the use of their workplace tools.
You will report to the Siam Manager.
You proactively look for improvements to make the work of your colleagues as easy as possible.
You follow up tickets (Incidents, Requests, Problems and Changes) by making use of an ITSM tool.
You react proactively on any recurring incidents.
You will coordinate the Changes within your Domain
Adhere to ITIL Service Management industry standard processes.
You will lead the ICT helpdesk Team

Profile:

You have proven experience as an IT support officer an Incident Manager
You have proven knowledge of a Microsoft domain environment. (AD, O365, network)
Experience in a financial or banking environment is a plus.
Holding Microsoft certifications is an asset.
You are able to prepare documentation and procedures for end users, both in technical jargon and in userfriendly language.
You are an excellent listener, have good interpersonal and communication skills, and enjoy working in a teamoriented, collegial atmosphere.
You are fluent both verbal and written in English and either French or Dutch.
You have a practical mindset and a cando mentality which allows you to work independently.

Personal Competences