Fso Role - Oostakker, België - Axiom Software Solutions

Axiom Software Solutions

Geverifieerd bedrijf

Oostakker, België

6 dagen geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Job Description:

Job Description (FSO Deskside)
Desktop Technician will provide day to day local

Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment.

Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot for end-user equipment.
Performs remedial repairs on Desktops, laptops and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
Experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft.
This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Minimum of 2-3 years of IT experience.
Experience of support end-user devices in an enterprise desktop environment.
Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
Mobile device management including IOS and Android devices, enterprise encryption solutions,
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA's.

About Company